LATEST ARTICLES

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Customer service: that elusive element that determines the depth of every business’ success!  Why are some businesses...

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Happiness is different for everybody.  And it is like the Dalai Lama said; it is also defined...

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Clichés are important!  They are little phrases that have been repeated over and over again and remind...

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Yes, we are probably the whiniest consultants you might ever meet.  Often it is the small things...

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 Rose Gold "This season is all about rose-gold locks," says colorist...

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Recently we were having dinner with the owner of a rather high-end salon in our city.  He...

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"Life is a mystery," mused a heavily mascara-d Madonna back in 1989. Among the things confounding the...

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Do you ever find yourself out at dinner, on a date, or chatting someone up, trying your...

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So many times I get asked about the crazy guests that sit in my chair. My friends...

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This week, when the heat came on in our apartments, and we swapped our unbuttoned-down-to-there chambray shirts...