Authors Posts by Catherine and Aileen

Catherine and Aileen

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Catherine Hanson and Aileen Eakins are “TWO BLONDES WITH PASSION”. The name reflects not only their dedication to their industry but a lighthearted approach to business. There isn’t an area of the salon industry that isn’t covered by their overall experience. Visit their website!

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How can we know how we are doing as a business if nobody tells us? You will hear every negative comment a client or employee has...

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Eight out of ten clients will purchase a product within twenty-four hours of a salon visit. That means that if they're not buying products...

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Catherine and I are out travelling the world these days and are experiencing customer service from the more modern venues. The shortcut language we...

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Just got back from a selling trip in another city; and it looks like the same issues exist in every city! We came up...

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One of the recurring themes we hear from stylists (and even owners on a regular basis), is “I don’t like to sell”. Here are...

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The front desk or reception is the most important profit center in the salon. This is where clients are greeted, checked in, moved along, checked...