Feedback: One of the Most Important Aspects in Running a Salon Business
Oct 4, 2017
How can we know how we are doing as a business if nobody tells us? You will hear every negative comment a client or employee has...
STOP Giving Away Your Business! Remember R.E.T.A.I.L.
Sep 26, 2017
Eight out of ten clients will purchase a product within twenty-four hours of a salon visit. That means that if they're not buying products...
Salon Business Tips: Customer Service
Sep 21, 2017
Catherine and I are out travelling the world these days and are experiencing customer service from the more modern venues. The shortcut language we...
Frequent Discounts Will Cost Your Salon Business
Sep 13, 2017
Just got back from a selling trip in another city; and it looks like the same issues exist in every city! We came up...
The Business of Selling Enrichment
Sep 6, 2017
One of the recurring themes we hear from stylists (and even owners on a regular basis), is “I don’t like to sell”. Here are...
Salon Professionals Should Dictate Prices, Not the Clients
Jul 19, 2017
I was discussing prices increases with salon owner last week and he brought up a conversation that he had with a customer who was...
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