How do we keep ’em coming back?
Oct 15, 2013
In our industry, if you don’t have clients, you don’t have a business! The most frequently asked question we hear from salon owners is,...
R.E.T.A.I.L. – Stop giving away your business!
Oct 10, 2013
Eight out of ten clients will purchase a product within twenty-four hours of a salon visit. That means that if they are not buying...
An Exceptional Guest Experience…Does it Happen in Your Salon?
Oct 10, 2013
I stopped at a local Starbuck’s with a friend last week and had the most wonderful server at the counter. A welcoming smile greeted...
What Are You Up Against?
Oct 8, 2013
Have you ever counted up the number of salons that populate several square miles around you? Not just the retail spaces, but also the “at...
The times, they are a-changin’!
Sep 1, 2013
The world is changing. You probably knew that already so it isn’t a profound statement. But how much time do you spend on assessing...
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